This error indicates that the software token client cannot get to the WiKID Strong Authentication server. The software token client communicates with the server over port 80. Check to see if you can reach the IP address of the server/WiKID domain using telnet or traceroute. It could also be that the domain is mis-configured. If no client can create a domain, then it is probably the networking on the WiKID Strong Authentication server or perhaps the zero-padded domain identifier is incorrect.   Be sure to enter your proxy information under Actions, Set Parameters if you are behind a proxy.

You can also download the jw.properties file from the src directory and edit it to set debug to true.  Then if you run WiKID from the command line with "java -jar jWiKID.jar" you may see helpful information on the command line.