The WiKIDToken.wkd file includes the domain information and the public/private key pairs for the software token. If you delete this file, it will be re-generated by the application with new keys, so you will need to delete the user in WiKIDAdmin and re-validate the user.
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SUPPORT & DOCS
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Troubleshooting FAQ
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What ports are needed for WiKID? How do I know if the listener running on the server?
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How can I test if the server is working correctly?
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How do I know if my certificate is valid?
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How do I know if the firewall is letting my authentication requests through?
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How do I run the token in Debug mode?
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How can I improve performance by cleaning up the database?
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I can't log in to the WiKIDAdmin Web Interface
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I am trying to add a domain to my Blackberry, but it says I am offline.
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I entered the WiKIDAdmin credential, but I get a 404 error!
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I get an Illegal key size error when trying to create the intermedate CA.
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I've run setup and start, but all I see is a blank screen when I browse to WiKIDAdmin.
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Provider Class error
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Token is getting "Zero-bytes returned" from server
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My keyboard is not a US keyboard and my passphrase is not being accepted
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My token is not creating a domain.
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I'm not getting authenticated. What do I check?
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I forgot the passphrase for my server. What do I do?
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I deleted my WiKIDToken.wkd file and recreated it, but can't log in.
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How can I set radius logging to debug? How can I see if WiKID is getting the radius requests?
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I added a domain to my software token, but now I don't see the registration code on the WiKID server.
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I keep getting 'could not obtain configuration for:' when i try to create a new domain.
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What ports are needed for WiKID? How do I know if the listener running on the server?
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